This is frequently asked question, hope this can help you. Please read below!
How do I make an order?
Just go to www.wirawanbatik.com (hint: you’re already here) and click on a product you like and is available and add to cart. Then just follow the easy checkout process.
I never received a confirmation email. What should I do?
If you haven't received an order confirmation email, it is likely the result of one or two things:
- Your order was never actually placed and processed.
- You have entered an incorrect email address with your order
If you are certain that the email address linked to your order is correct, please check the spam folder in your mailing client for your order confirmation. In the event that you still cannot locate an order confirmation, please email or call us.
What payment methods are available?
We currently accept credit / debit card payments with VISA, Master Card through Xendit services as payment gateway
What is the Order ID?
Order ID is the code number obtained when you finished checkout and place order, each transaction will get a different Order ID, Order ID also serves to track and see the history of every transaction you made.
I already made the order but did not get the order ID?
If you forget the order ID, you can click directly on my account and then click order history, if there is no history order, the possibility of the order process you did before has not succeeded or failed. You can reorder to get new Order ID.
Can I change/cancel my order?
This depends upon what stage of fulfillment your order is in. Please contact us and we’ll see what we can do.
Is there a fixed store location?
Yes, we are available at Jabodetabek. For more information click here.
When will the new collection come out?
For new models updated info please join our email list or follow us at instagram @wirawanbatik
How do I know if Wirawan Batik has a promo?
Please follow us at instagram @wirawanbatik and join our email list to get the latest information about ongoing and upcoming promotions.
The product I want is sold out, how can I buy it?
Unfortunately we do not do restock for all products that have been sold.
What if the goods I receive do not match?
Do not worry, you can return the product you bought for any reason, because we want you to be satisfied with your purchase.
How long will it take? (Delivery)
For Jakarta area takes 1-3 working days by using JNE and Sicepat delivery service. For outside Jabodetabek will take 4-10 days according to the delivery area.
What if my goods take longer to deliver and have not reached my destination?
Do not worry, we will be ready to help you, please contact us for help.
When will my goods be delivered?
We only process your order during business days, from Monday to Friday; but we ship from Monday to Saturday.
What kind of shipping service?
Currently we use Sicepat delivery service and JNE
Can I use an Online Transport delivery service?
For the Jakarta area, you can use online transportation delivery services such as Grab/Gojek, please contact us for help.